Tech Support Scam: More than Just Fake Calls from Microsoft

By:
Everything You Need to Know About Tech Support Scams

You might've heard of this pretty old scam:

A supposed Microsoft representative calls you up and insists that you have a virus on your computer or that your license has expired, or another claim that is sure to require your immediate attention.

Then, you need to grant remote access to the caller in order to "fix the issue", whatever that issue might be. Alternatively, this person asks you to provide personal and/or financial details like your social security number in order to "confirm your identity".

If you provide your details, they have successfully phished you. If you grant access, you might be infected with malware remotely and you will have to pay a fee (or a ransom) to fix the issue.

In the best case scenario, you will simply be convinced to purchase unnecessary software.

But this scam is bigger than mere cold calling!

Everything You Need to Know About Tech Support Scams

Everything You Need to Know About Tech Support Scams

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Article Index

How to Recognize a Tech Support Scam

There are multiple scenarios and variations of the fake tech support scam, but the way you can be exposed to one is usually one of the following three:

Cold Calls

As I described above, you can get a call from an unfamiliar number claiming you have an issue that you must sort out (how does he know?) or all hell will break loose. Here's an example I found on reddit describing a similar scam.

Now, if somebody is calling you to tell you that your computer has a problem - it's clearly a scam.

I mean, how would some guy with an English name and a foreign accent know that your machine has an issue?

How did he even get your phone number?

Exactly!

Solution:

Simply hang up the phone and you're done.

Adware/Malware

You may start seeing pop-ups that look like windows notifications warning you that your computer has a virus (especially when you're browsing a not-so-trusted website) and you need to call this number to sort it out. Example:

Example of a Fake Warning Popup

Example of a Fake Malware Warning

Legitimate software warning notifications don't give you a phone number to call.

In the best case, you will receive an error number and a support article to read.

Think about it:

Microsoft Windows is installed on 1.5 Billion machines worldwide. That's 1,500,000,000 computers!

Microsoft has to be out of its mind to provide a direct phone number freely to anyone with any type of problem!

It just doesn't make any financial sense to hold an around-the-clock phone support team that will take care of all the Windows related issues for the customer directly.

Solution:

Scan your computer for malware with MalwareBytes to remove any adware it might have and make sure you have a strong antivirus software installed. An ad-blocker wouldn't hurt either - because you will mostly see these sort of popups as ads on not-very-legitimate websites.

You Dialed the Wrong Number

This is the reason we've gathered here today:

Suppose you have a software issue (or even a hardware issue) and you need assistance.

So what do you do?

You look up the relevant support number on Google and dial the first result with a phone number that pops up. Here's an example:

Fake Tech Support Phone Number for Norton Antivirus

Looking for Norton Antivirus Tech Support

Do you see that?

Even Google is fooled into showing a fake phone number above the search results even though the entire description is pure spam.

The green highlight in the image above marks the official support pages for Norton antivirus, but note that every search result that contains this number is not from the Norton website, but rather spammed across social media and some sketchy domain names.

Post-publish addition: I added an image at the bottom of this article where you can see Google listing a fake number for Gmail support in a search snippet. Oh, the irony...

Solution:

Pro-Tip - Tweet This Tip

If you find a support number on Google for anything at all, look it up first to make sure it's the official number.

Had you searched for the phone number you dialed before actually dialing it, you would've seen something like this:

Reverse Lookup of Norton's Fake Support Phone Number

Reverse Lookup of the Fake Support Phone Number

Note that the same number is spammed across different social networks (Facebook and LinkedIn, in this case), and some strange looking websites.

But in this case you see that it's not only advertised as a tech support number for Norton, but also Dell, Panasonic, AVG, etc.

This is a blatant sign that something is wrong!

In this article I focus on the third scenario, and I will explore and analyze the methods, targets and "footprints" of these impostors.

My Mission: Increase Awareness of Tech Support Scammers

So I decided to do something about this: while I wrote this article I used some nifty tools to get me search results of a multitude of search queries from several search engines (mostly Google, though) which relate to tech support of popular companies and antivirus software.

I found over 10,000 URLs, some of which were legit, while some were pure spam.

Here's an excerpt of the huge Excel sheet that resulted after I cleaned it up from false positives:

A Part of my Long List of Spam

My Long List of Fake Tech Support Spam

This file helped me to reach the detailed information you can find below, such as:

  • Popular targets of this scam-spam (I love this term!) like Facebook and SlideShare
  • Popular targeted companies for which people often need support but there's no easily accessible phone number
  • A long list of fake tech support phone numbers

Let's dive into the details of this scam, shall we?

The Method: Web Spam. The Purpose: Exposure

At this point I'd like to explain why the way these guys act is kind of clever.

See, web spam of this sort is seriously frowned upon by Google, and websites which use similar tactics to build links are quickly penalized and/or removed from the search results.

However:

These scammers aren't building links; their main goal is to post a phone number enough times in the context of [insert brand here] tech support in order to trick Google's algorithm into showing these results and gain as much exposure as possible for their fake support phone number.

Google can penalize websites, but aside from removing spammy pages from its search results, it can't do anything to hide a fake phone number.

Furthermore, you might notice that as a part of the strategy these phone numbers are sometimes posted in a way users can still call them, but they aren't really phone numbers.

For example:

If the spammers change the "1" into an "i" and the "0" into an "o", all of a sudden it's not a phone number for a machine that's reading it, but it is for a user who might get exposed to a random search result on Google when looking for actual customer support.

Even when pages are removed by the targeted network (i.e. Facebook), it takes time for historical results to be de-indexed from the search results on Google.

Here's a wiki page on Valve's site which was removed by their moderators:

Valve Software removed this spam page

Valve Software removed this spam page

But it's still indexed by Google:

The Valve Software spam page is still indexed by Google

That page is still listed on Google

Some of these companies use a different method which appears to be semi-legitimate, but it's still pretty much a scam.

These fraudsters have a website offering paid technical support, but at the bottom of the page they state that they are not the official company and have no affiliation with any of the companies for whose products they provide support.

While this disclaimer is a step in the right direction, these sites are still build to mislead innocent users and to extort money from them under a false premise.

A List of Tech Support Scam Phone Numbers

This list is far from being complete, nor will it ever be because these scammers are constantly changing things up.

But they do have a pattern:

First of all, these are all toll-free numbers.

Secondly, if you look any of them up on Google you will often find results of the same number posted under the guise of tech support of various companies.

Lastly and very obviously, these numbers will never be listed on the company's official website but either on unfamiliar sites or on social media sites and usually in a spammy context mentioning the subject matter repeatedly in different variations. You can see it in the screenshots of Google search results which I posted above.

I encourage you all to tweet us any other numbers you find @Fat_Security and I will add it to this list. Please include a screenshot of Google's search results for the number you found.

Here's a taste - over 50 tech support scam phone numbers that I extracted from the Excel file I mentioned above:

  • 0-800-058-8229
  • 0-800-279-6226
  • 0-800-368-9743
  • 1-800-213-2171
  • 1-800-235-6302
  • 1-800-251-4919
  • 1-800-253-0759
  • 1-800-261-3851
  • 1-800-290-5189
  • 1-800-294-1942
  • 1-800-294-5907
  • 1-800-385-4895
  • 1-800-440-0718
  • 1-800-455-2790
  • 1-800-492-3958
  • 1-800-518-1838
  • 1-800-545-7482
  • 1-800-563-3020
  • 1-800-570-1233
  • 1-800-604-4899
  • 1-800-610-5648
  • 1-800-626-4703
  • 1-800-642-7676
  • 1-800-644-5716
  • 1-800-653-1176
  • 1-800-681-7208
  • 1-800-723-6928
  • 1-800-750-6584
  • 1-800-760-5113
  • 1-800-772-1071
  • 1-800-790-9186
  • 1-800-806-1457
  • 1-800-810-1018
  • 1-800-814-7017
  • 1-800-815-8719
  • 1-800-824-4013
  • 1-800-832-1504
  • 1-800-844-0887
  • 1-800-857-2133
  • 1-800-882-0652
  • 1-800-893-0638
  • 1-800-897-1857
  • 1-800-898-3057
  • 1-800-916-8438
  • 1-800-942-0467
  • 1-800-961-1963
  • 1-800-969-0621
  • 1-800-981-5864
  • 1-844-230-8648
  • 1-844-442-6444
  • 1-855-205-0915
  • 1-855-770-7790
  • 1-855-990-5999
  • 1-888-327-0480
  • 1-888-336-0751
  • 1-888-551-2881
  • 1-888-553-2930

You can look up any of those on Google and once you see the pattern you're bound to feel like Neo when he really saw the matrix for the first time.

Here's an example of what happens when you call such a number, as demonstrated by Troy Hunt - a famed security researcher - when he plays coy with the scammer.

You should know:

MalwareBytes have been collecting such numbers for the past 2 years, and you can find a really thorough list of over 2,000 fake support phone numbers, 5,000 sites dedicated to the purpose of this scam, and a list of additional stories about fake tech support scams in their blog post on the subject.

Likely Sites Where Tech Support Scam Numbers are Advertised

As I already mentioned, large social networks are overflowing with profiles and posts advertising a fake tech support number.

Besides Youtube, Facebook, Google+, Pinterest, Quora and the like, are the ones I found in these groups of websites that are targeted most:

  • Document and slide sharing sites like SlideShare
  • Sites that allow anyone to add wiki pages, like Mozilla
  • Fake blogs on Blogspot and Wordpress using the relevant brand name
  • Some even targeted Avira and Microsoft pages for this spammy practice but were removed

Domains on which I found the most indexed spam pages: (20 pages and more)

Domain # of Occurrences
java.net/bugzilla 844
osf.io 472
flybase.org 358
youtube.com 160
gcc.gnu.org 142
linkedin.com 142
facebook.com 141
issuu.com 114
wikis.ala.org 113
docin.com 92
slideshare.net 86
wordpress.com 85
quora.com 82
icognix.net 71
answers.avira.com 63
powershow.com 51
slideserve.com 49
blogspot.com 48
imfaceplate.com 46
answers.microsoft.com 44
svdictionary.com 44
slideboom.com 39
wiki.tcl.tk 38
doc88.com 38
bugs.freedesktop.org 37
jogamp.org 36
gitbook.com 35
imfaceplate.com 34
security.iyogi.com 31
dailymotion.com 31
contactforhelp.com 30
customerservicenumbers.com 30
10technician.com 30
wikimatrix.org 30
wordpress.org 28
coub.com 26
drupalcommerce.org 26
en.opensuse.org 26
wikigenes.org 26
wiki.openstack.org 25
smartsnake.net 24
install-antivirus.com 22
social.technet.microsoft.com 21
expatads.com 21
blueprints.launchpad.net 20
helpowl.com 20

 

Companies which Tech Support Scammers Impersonate

Any company that offers a service, especially if it's a free service, can be targeted.

The reason for this is that free online services have a whole lot of users and they're not too inclined to maintain phone banks for free users.

Companies with a multitude of paid users sometimes offer free tech support, but to ease the work-load of the customer service teams they place the number on a page which is very difficult to reach offering other solutions on the way, like a knowledge base, email support or a live chat.

A certain percentage of users are bound to have one issue or another and it's easy to get frustrated with "hidden" phone numbers, so users go to the obvious place: Google.

And that's exactly what the scammers are counting on.

This applies not only to services; physical products like printers, which tend to have issues and don't communicate these issues very well (PC load letter, anybody?), are a real source of frustration for users who also turn to Google in search of the quickest assistance possible.

So, here are a few popular examples of products and services targeted by the fake tech support scam:

  • Software like antivirus or accounting software
  • Big tech companies like Microsoft or IBM
  • Free mailboxes like Gmail or Yahoo mail
  • Mail clients like Outlook or Thunderbird
  • Social networks like Facebook or Twitter
  • Hardware like printers or routers

To sum up, a lot of products and services you're using every day are targets of this ongoing scam, so stay vigilant.

How to Identify Fake Tech Support Scam Numbers

Here's a quick summary I prepared for you that covers what you need to consider before you call a number you find on Google:

  1. Is the service free?

    Free services won't provide tech support via phone - phone banks cost money and popular services would be flooded with calls should they provide a tech support number.
     
  2. Is the phone number listed on the official website?

    If you can't find it, try searching the following on Google (replace hp.com with the official company site):
    site:hp.com (support OR contact) + ("phone number" OR "phone support" OR "call")

    Note: this method doesn't apply to social media sites because you would most likely find fake support numbers on these sites.
     
  3. Is it listed on Google?

    Of course it is, if you search for "HP printer support" you're bound to find fake phone numbers, so pay attention to #4:
     
  4. Where is it listed?

    You might find a long list of pages on unrelated websites and social media sites with titles that just don't look right.

    The best thing to do is to avoid anything that isn't actually official - note that hp.awesome-support.com is not the official HP website, but hp.com is.
     
  5. Reverse search

    Copy the number you find before you call it, and paste it into Google search.

    If you get conflicting results, it's fake.

And here's an infographic covering the above 5 points:

Infographic: How to identify a fake tech support phone number

Infographic: How to identify a tech support scam phone number

Actual Antivirus Tech Support Numbers

Since our website is focused on antivirus software, it's only right for me to list the official customer support numbers and contact information of the companies we reviewed:

Quick tip for beginners: if you don't want to scroll all the way to find the relevant company, simply hit Ctrl+F and start typing the name.

Bitdefender Support Phone Numbers

Bitdefender Official Support Page

WorldWide (English; 24x7)
(+40) 21 264 1794, (+40) 374 303 094

United States (English; 24x7)
(+1) 954 414 9655, (+1) 954 281 4024

Canada (English; 24x7)
(+1) 647 955 1197, (+1) 647 847 3405

United Kingdom (English; 24x7)
(+44) 208 819 2649, (+44) 203 514 8734

Australia (English; 24x7)
(+61) 2801 44572, (+61) 2801 48283, (+61) 1300 954 574

Brasil (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)
(+55) 11 395 88765, (+55) 11 395 88035

Deutschland (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00)
(+49) 2319 892 8017, (+49) 2318 868 043

Espańa (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)
(+34) 902 190 765, (+34) 932 202 375

Belgique (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)
(0)70.35.83.04

België (Nederlands/français – from Monday to Thursday, 9:30 AM – 12:30 PM &1:30PM – 5:30PM, Friday 9:30 AM – 12:30 PM &2:00PM – 5:30PM)
070 35 83 04

Italia (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)
(+39) 0699 268 342, (+39) 0694 806 456

Netherlands (Nederlandse - Maandag tot Vrijdag 9.00 - 18.00)
+(31) 208084508, +(31) 203690744

New Zealand (English; 24x7)
(+64) 998 53551, (+64) 980 10330

Osterreich (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)
(+43) 720 115 521

Romania (Română - serviciu nonstop)
(+40) 21 300 1226, (+40) 374 303 027

Schweiz (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)
(+41) 315 280 530

Japan (Monday-Friday 9.00-17.00)
(+81) 368908580

Kaspersky Support Phone Numbers

Official Kaspersky Support Page

America

United States
7 days a week, 5:00 am - 11:00 pm (ET)
Not available on New Year's Day and Christmas
1-781-503-1820
English

Canada
7 days a week, 5:00 - 23:00 (UTC -5)
1-781-503-1820
English

Argentina
Mon to Fri, 8:00 - 21:00 (UTC -3) 
+54 (11) 5032-7264
Spanish (Latin America), English

Brasil
Mon to Fri, 8:00 - 21:00 (UTC -3)
+55 (11) 3958-3843
Portuguese (Brazil), English

Chile
Mon to Fri, 8:00 - 21:00 (UTC -3) 
+56 (22) 581-4804
Spanish (Latin America), English

Colombia
Mon to Fri, 8:00 - 21:00 (UTC -3) 
+57 (15) 087-263
Spanish (Latin America), English

México
Mon to Fri, 8:00 - 21:00 (UTC -3) 
+52 (55) 2789-5378
Spanish (Latin America), English

Puerto Rico
Mon to Fri, 8:00 - 21:00 (UTC -3) 
+17 (87) 708-6830
Spanish (Latin America), English

Venezuela
Mon to Fri, 8:00 - 21:00 (UTC -3) 
+58 (21) 2335-7589
Spanish (Latin America), English

Western Europe

Austria
Montags bis Freitags, 9:00 – 17:00
+49 (0) 841 88 56 10
German, English

Belgium
Maandag tot Vrijdag, 9:00 tot 17:00 uur
+32 28 082 154
Dutch, French, English

Denmark, Iceland
Mån-Fre 09.00-17.00
+45 89 88 78 51
English

Finland
Mån-Fre 09.00-17.00
+358 75 326 3871
English

France, Switzerland
L'assistance par téléphone est ouverte du lundi au vendredi de 9:00 à 17:00.
Appel local : 01 41 39 87 61 
Appel international : +33 1 41 39 87 61
French, English

Germany, Switzerland
Montags bis Freitags, 9:00 – 17:00.
Wenn Sie aus Deutschland anrufen, wählen Sie bitte die 0841 885 610 
Sollten Sie aus dem Ausland anrufen, wählen Sie bitte die +49 (0) 841 88 56 10

Italy
Dal lunedì al venerdì dalle ore 9 alle 18 festivi esclusi.
0658891090
0294328890
Italian, English

Luxembourg
Maandag tot Vrijdag, 9:00 tot 18:00 uur
+35 227 861 546
Dutch, English

Netherlands
Maandag tot Vrijdag, 9:00 tot 18:00 uur
+31 307 529 576
Dutch, French, English

Norway
Mån-Fre 09.00-17.00
+47 815 03 362
English

Portugal
O horário é das 10:00 às 18:00 de Segunda a Sexta-feira
210 027 412
Portuguese, English

Spain
De Lunes a Viernes de 9:00 a 18:00
913 983 570
Spanish, English

Sweden
Mån-Fre 09.00-17.00
+46 10 888 5331
English

United Kingdom, Ireland
Mon to Fri, 8:00 - 17:30
0203 549 3495 from the UK mainland only (for consumer products only) 
0818 333 516 from Ireland (for consumer products only)
English

Eastern Europe

Belarus
24 hours / 7 days a week
8 10 800 700 88 911
Russian

Greece
Δευτέρα με Παρασκευή, 10:00 - 18:00
+30 211 19 84 537
English

Poland
Telefoniczna pomoc techniczna Kaspersky Lab Polska jest dostępna przez 7 dni w tygodniu, 24 godziny na dobę.
+48 801 000 215
+48 34 390 94 00
Polish, English

Russia
24 hours / 7 days a week
+7 (495) 663-81-47
8-800-700-88-11
Russian

Ukraine
24 hours / 7 days a week
0 800 500 811
Russian

Middle East/Africa

Kenya
Monday to Sunday, 9:00 – 18:00 (UTC +3)
+254 (20) 760-20-32
English

Kingdom of Saudi Arabia
Monday to Sunday, 9:00 – 18:00 (UTC +3)
Calls are toll-free.
8008446988
8008500043
English

Nigeria
Monday to Sunday, 7:00 – 16:00 (UTC +1)
+234 (70) 8060-1491
English

South Africa
Monday to Sunday, 8:00 – 17:00 (UTC +2)
0800222555
English

Turkey
Pazartesi - Cuma: 09:00 - 18:00 (UTC +2)  
0850 202 62 32
Turkish, English

The United Arab Emirates
Monday to Sunday, 10:00 – 19:00 (UTC +4).
Calls are toll-free.
80004445617
English

Central Asia

Kazakhstan
24 hours / 7 days a week
00 800 700 88 911
Russian

Kyrgyzstan
24 hours / 7 days a week
00 800 700 88 911
Russian

Uzbekistan
24 hours / 7 days a week
8 10 800 700 88 911
Russian

Other countries
24 hours / 7 days a week
8 10 800 700 88 911
Russian

Asia/Pacific

Australia
Monday to Friday, 8:00 – 18:00 (Local Melbourne Time) 
Saturday, 9:00 - 16:30 (Local Melbourne Time)
1300-762-833
English

Greater China
Monday to Friday, 9:00 - 18:00 (UTC +8)
400-611-6633
Chinese

India
Monday to Friday, 09:00 - 18:00 (UTC +5:30)
000-8000-401-097
English, Hindi

Japan
Monday to Sunday, 9:30 - 18:00 (UTC +9)
0570-006269
Japanese

Hong Kong
Monday to Friday, 09:00 - 18:00 (UTC +8)
+852 3749 1622
English

Korea
Monday to Friday, 9:00 - 18:00 (UTC +9)
KLTEC: 1800-8773
DBridge: 02-563-1324
Korean

Malaysia
Monday to Friday, 09:00 - 18:00 (UTC +8)
+60 3772 44199
English

New Zealand
Monday to Friday, 8:00 - 18:00 (Local Melbourne Time) 
Saturday, 9:00 - 16:30 (Local Melbourne Time)
0800 451 468
English

Philippines
Monday to Friday, 9:00 - 18:00 (UTC +8)
+63 22313164
English

Singapore
Monday to Friday, 09:00 - 18:00 (UTC +8)
+65 6723 1061
English

TrendMicro Support Phone Numbers

TrendMicro Support Page

Worldwide: Monday-Friday, 5:00am-8:00pm PST
1-800-864-6027

MalwareBytes Support

Phone support is only available to users who purchased the phone support service.

MalwareBytes Official Support Page

Norton Support Number

Norton Official Support Page

Worldwide - 24x7
1-855-815-2726

Avira Support (Premium Users Only)

You can find the phone number here, if you own a premium Avira product.

Avira Premium Support (Official Page)

F-Secure Support Phone Numbers

F-Secure Official Support Page

United States and Canada
Mon-Fri 9-18    
866-295-2725
English    

United Kingdom
Mon-Fri 9-18
0208 822 3632
English

Asia/Pacific (Malaysia)    
Mon-Fri 9-18    
+60 3 7712 4605
English

Australia
Mon-Fri 9-18
1300 195 516
English

Japan
Mon-Fri 9:30-17:30    
03-4578-7723
Japanese

Belgium
Mon-Fri 9-18    
02 256 66 60
French and Dutch

Denmark
Mon-Fri 8-17
70 20 41 51
Danish

Finland
Mon-Fri 8-18
09 2520 5050
Finnish and English

France
Mon-Fri 9-18
01 73 03 65 43
French

Germany
Mon-Fri 9-19
069 669 831 31
German

Hong Kong
Mon-Fri 9-18
3071 4907
Cantonese, English

Italy
Mon-Fri 9-18
0248280003
Italian

Netherlands
Mon-Fri 9-18
020 5040608
Dutch

Norway
Mon-Fri 8-17
21 38 75 20
Norwegian

Poland
Mon-Fri 9-18
22 356 1946
Polish

Sweden
Mon-Fri 8-17
08 507 440 11
Swedish

Switzerland
Mon-Fri 9-18
084 220 40 80
German, French and Italian

All other countries
Mon-Fri 8-18 EET
+358 9 2520 5050
English

Webroot Support Phone Numbers

For assistance with your Webroot product, you can either try your luck with their self-serve assistance (knowledge base and community), or you can contact them via twitter, email and phone.

Webroot Official Support Page

United States
Mon-Fri 7:00-218:00 MT
1-866-612-4227
English

United Kingdom
Mon-Fri 9:00-17:30 GMT
+44 (0) 870 141 7070
English

Ireland
Mon-Fri 9:00-17:30 GMT
1 800 303 388
English

Australia
Mon-Fri 8:30-17:30 AEST
1 800 177 035
English

Bullguard Support

Bullguard doesn't offer phone support.

Bullguard Official Support Page

Avast Support Number

For countries not listed below, visit the link, click on the country (flag, country, and language) of your choice at the bottom of the page, and it will lead you to phone support and then a number if there is one available.

Avast Official Support Page

USA
24/7/365
Call 866-951-7679
English

Canada
24/7/365
+1 877 249 6406
English

United Kingdon
24/7/365
+44 203 608 7941
English

AVG Support Phone Numbers

AVG doesn't offer a free tech support number.

AVG Official Support Page

Panda Security Support Numbers

Panda provides (or doesn't provide) phone support depending on your country, so what you need to do is click the button below, choose your country and then click on "Support" in the top menu.

If Panda Security has a support phone number, you will then see it.

Panda Security Official Support Page

Most popular numbers:

USA
Monday-Friday 9:00-17:00 (EST)
1-844-956-2648
English

Canada
Monday-Friday 9:00-17:00 (EST)
1-844- 944-3863
English

United Kingdom
Monday-Friday 9:00-17:00 (EST)
(0) 808 169 2280
English

ESET Customer Support Options

ESET offers an impressive range of support options including phone, live chat, email, and you can even contact them via Twitter.

ESET Official Contact Page

North America
Monday-Friday 6:00 - 17:00 [PST]
+1 (844) 824-3738
English

Latin America
+54 (11) 5171-3738

Europe, Africa & the Middle East
+421 (2) 322 44 111

Asia Pacific
+65 6308 9680

ZoneAlarm Support

ZoneAlarm support doesn't have a phone number, instead they offer a knowledge base.

ZoneAlarm Official Support Page

G-Data Support Phone Numbers

G-Data Official Support Page

All of the following numbers are available 24x7:

USA
0018442576050

Argentina
00548003336228

Australia
00611800225391

Austria
004312675373

Belgium
02-808 33 21
070 350 128 (French Support)

Brasil
00558008924083

Chile
0056229382517

Columbia
00577541908

Ecuador
005931800000425

France
0033800940989

Germany
00492349762910

Hungary
003619996709

India
0091-800-3200019

Indonesia
006278033218089

Italy
0039848694682

Latvia
0037052140724

Lithuania
0037166163159

Luxembourg
+32 28083321

Mexico
005218001237035

Netherlands
+31 (0) 20 808 08 34

New Zealand
0064800480282

Peru
005117070491

Philippines
006323953539

Poland
94 37 29 650

Portugal
00351800780320

Romania
0040377881279

Saudi Arabia
009668008500208

Serbia
00381113216880

South Africa
0027-212022986

Spain
0034902887589

Switzerland
0041435508005

UAE (United Arab Emirates)
00971-8000-35703730

Comodo Support Number

Comodo Official Support Page

Worldwide, 24x7 support:
+1 877 712-1309

eScan Support Phone Number

eScan Official Support Page

24x7 support in English. Local language support in all regions is available from Mon-Fri, 9 am to 5 pm (local time).

USA
Business Days (9 AM to 5 PM)
+1 248 374 5020
+1 248 374 5020
English

India
24x7 Support
1800 267 2900 (Only within India)
+91 22 6772 2911
Every region in India also has separate numbers at different times

Middle East
+971 4 3515128

Africa
Tel (Local): 08610 eScan (37226)
Tel (International): +27 11 781 4235

Germany
Business Days (10 AM to 6 PM)
+49 7240 944909 20
+49 7240 944909 30 (Support in German)

Malaysia
+603 2333 8909

Mexico
Business Days (10 AM to 6 PM)
+52 998 9893157

McAfee (Intel Security) Support Numbers

McAfee Official Support Page

McAfee provides 24x7 Support:

United States
1-866-622-3911

Canada
1-866-622-3911

United Kingdom
0800 028 7581

Australia
1800 998 887

New Zealand
0800 880 094

South Africa
011 707 5566

India
1800 3000 2454

Malaysia
1800 807643

Philippines
1800 807643

Singapore
800 852 3591

More Information about Tech Support Scams

If you are a victim of this sort of scam or if somebody tried to scam you like this, regardless of which of the methods I mentioned above it is, the steps to take have already been laid out by many big companies.

Here are some useful resources about this subject both for victims and for anyone who needs more information on dealing with these con artists:

To conclude, I can only recommend once again that you educate yourself and stay vigilant because the web is cold and full of scammers.

Furthermore:

Share this article with your friends and family and educate them about this scam.

And here's a bonus for all of you who made it this far - Google are showing a fake phone number for themselves (Gmail) in their own search snippet:

Google Support Fake Phone Number in Search Snippet

Google Support Fake Phone Number in Search Snippet

And lastly:

Join Our Effort to Fight Tech Support Scams

Learn more about our crowd-sourced initiative to report tech support scammers and remove them from search results.

JOIN THE EFFORT

Subscribe to receive our updates about fake tech support scams that need to be taken down. We won't send you anything else.

Check this box to receive updates and promotional offers as well (no boring spam)

Stay safe and remain vigilant!

By Dennis Z

Privacy fanatic & online marketing guru

A millennial privacy freak who wouldn’t normally even put his first name anywhere, not to mention his last name or his photo. Having learned basic programming at the advanced age of 11, computers have always been a part of his life in every aspect.

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